We are committed to providing you with fast and reliable delivery services so that you can start your knitting journey as soon as possible! Here are the details of our logistics policy:

  1. Processing time
    All orders are usually processed within 1-3 business days.
    During peak sales periods (such as promotions or holiday seasons), processing time may be slightly delayed, and we will strive to be transparent and inform you of the status of your order in a timely manner.
  2. Delivery range
    Delivery within the United States: We offer standard and expedited shipping options, and the specific cost and time will be displayed at checkout.
    International delivery: The Swoobles supports global delivery, and the shipping cost and estimated delivery time will be calculated based on the destination and displayed on the checkout page.
  3. Delivery time
    Standard delivery in the United States: 3-7 business days
    Expedited delivery in the United States: 1-3 business days
    International delivery: It usually takes 7-21 business days, and the specific time may vary due to customs and local logistics.
  4. Delivery fee
    Delivery fee will be calculated based on your address and selected delivery method and will be displayed at checkout.
    Free shipping on orders over a certain amount (e.g. $50) (only applies to standard shipping within the United States, the specific amount is subject to promotion).
  5. Tracking your order
    After all orders are shipped, you will receive an email with a tracking number, and you can check the delivery status at any time through the link.
  6. Possible delays
    While we work hard to ensure that the delivery is on time, the following factors may cause delays:

Natural disasters or force majeure
Customs inspections (international orders)
Holiday peak logistics pressure
If there are any delays, we will communicate with you in a timely manner.

  1. Undelivered or lost packages
    If you do not receive your package within the expected time, please contact us at hello@theswoobles.com and we will check with the logistics company and assist in resolving the issue.
  2. Return logistics
    Please refer to our return and exchange policy for the logistics costs and procedures related to returns.