At The Swoobles, we want you to be happy with every order you make. If you are not completely satisfied with your purchase, we are here to help. Here are the details of our return policy:

  1. Return Conditions
    We accept returns if:

The product is returned within 30 days of receipt.

The product is unused, well packaged, and contains all original accessories and materials.

The product must be returned in the same condition as when you received it (if it is missing or damaged, you may not be eligible for a full refund).

  1. Ineligible Returns
    The following products are not eligible for return policy:

Items that have been used or damaged.

Digital content (such as video tutorials or PDF files purchased separately).

Orders that were purchased more than 30 days ago.

  1. Return Process
    Contact Us: Please email us at hello@theswoobles.com with your order number and the reason for your return.
    Return Authorization: Our team will respond to your request to confirm whether the product is eligible for return and provide a return address.
    Return Shipping: Send the item back to our return address with your order information included in the package. Please make sure to use a trackable logistics service, we are not responsible for lost return packages.
  2. Return Costs
    The customer is responsible for the return shipping costs (unless the item is returned due to quality issues).
    If the item is returned due to our error (such as sending the wrong item), we will cover the return shipping costs.
  3. Refund Policy
    Once we receive and inspect the returned item, you will receive a confirmation notification.
    Eligible returns will be refunded to the original payment method within 5-7 business days. The specific arrival time may depend on your payment institution.
    Refunds do not include the original delivery costs unless the return is due to our error.
  4. Exchange Policy
    At this time, we do not support direct exchanges. If you need to exchange an item, it is recommended to apply for a return and place a new order.

If you have any questions or need help, please feel free to contact us at hello@theswoobles.com. Thank you for choosing The Swoobles, we hope you enjoy every creative experience!